Privacy Policy
Effective Date: 4.19.26
Grand Rising Behavioral Health (“Grand Rising,” “we,” “our,” or “us”) iscommitted to protecting the privacy, confidentiality, and security of allindividuals who access our services or visit our website.
This Privacy Policy explains how we collect, use, and safeguardinformation in accordance with:
- The Health Insurance Portability and Accountability Act (HIPAA)
- The Health Information Technology for Economic and Clinical Health Act (HITECH)
- Massachusetts Data Security Regulations (201 CMR 17.00)
- Massachusetts Department of Public Health (DPH) requirements
- Standards of The Joint Commission
This policy applies to information collected through our website, digitalcommunications, and intake processes. It does not replace our Notice of PrivacyPractices (NPP), which governs clinical information.
1. No Provider–Patient Relationship
Use of this website, including submitting forms or communicatingelectronically, does not establish a provider–patient relationship.
A clinical relationship is only established after:
- Completion of intake and assessment
- Acceptance into services
- Execution of required consent and treatment documentation
2. Information We Collect
Information You Provide
- Name, phone number, email
- Insurance and demographic information
- Service-related information
Automatically Collected Information
- IP address
- Device and browser data
- Website usage patterns
3. How We Use Information
We use information to:
- Respond to inquiries and coordinate admissions
- Provide treatment, payment, and healthcare operations (TPO)
- Communicate about services and scheduling
- Improve website functionality
- Comply with legal and regulatory obligations
4. Electronic Communication Risk
Electronic communications may not be fully secure.
- Do not submit urgent or highly sensitive information through website forms
- Response times are not guaranteed
- Unsecured communication carries inherent risk
5. Emergency Disclaimer
This website is not monitored for emergencies.
If you are experiencing a medical or psychiatric emergency:
- Call 911, or
- Call/text 988, or
- Go to the nearest emergency room
6. Data Protection
We maintain administrative, technical, and physical safeguards,including:
- Encryption where appropriate
- Access controls
- Workforce training
- Monitoring systems
7. Third-Party Services
We may use third-party vendors:
- Vendors handling PHI sign Business Associate Agreements (BAAs)
- Vendors must comply with HIPAA and applicable laws
- Website analytics tools do not access PHI
8. Your Rights
You have the right to:
- Access your records
- Request corrections
- Request restrictions
- Request confidential communications
- File a complaint
9. Changes to This Policy
We may update this policy periodically. Updates will be posted with arevised effective date.
10. Contact Information
Grand Rising Behavioral Health
1 Edgewater Dr., Suite 202
Norwood, MA 02062
Phone: (781) 604-1956
Email: info@grandrisingbehavioralhealth.com
